View 4.0 – black screen upon login

Category : VDI, View

I’ve been running a proof of concept lately with View 4.0 and Windows 7 and have had a constant showstopper issue (experimental… I know!).

Using PCoIP, 80% of the time when the end user logs in they will be greeted by a black screen for a couple of seconds and then the session will quit. Logging back in works as normal.

Looking at the View 4.0 release notes there are a few mentions of black screens but only one relevant to Windows 7:

When View Client attempts to connect to a Windows 7 desktop using PCoIP, a blank black screen will appear instead of the Windows Security dialog box if the Windows 7 desktop fails to perform single sign-on, for example, if the desktop does not join the domain.

At first, I thought this issue may have been one with my template and not deploying properly through Composer, but after testing through the console this was quickly ruled out.

With the release of View 4.0.1 comes a rather interesting KB (KB1016961) from VMware.

This KB refers to the same SSO issues mentioned above but this time indicates that a legal disclaimer can trip up the SSO process! The workaround is to disable any disclaimers.

Definitely one that will trip up a few POCs up in the early stages I feel.